Shipping

Where we ship

Only to the 48 contiguous United States and Washington, D.C. Checkout does not accept an address outside that area.

• We do not ship to Alaska (AK) or Hawaii (HI).
• Nor to territories or freely associated states: PR, GU, VI, AS, MP, UM, FM, MH, PW.
• Nor to military or diplomatic addresses APO/FPO/DPO (AA, AE, AP).
• Nor to post office boxes (PO Box). A street address is required.
• Nor outside the United States.

We also ask for a valid US phone number: the carrier uses it if there is a delivery problem.

When each box leaves

• One box per charged window. A 28-day window's box is prepared once that window's charge is confirmed. Not every window has a box: before paying you will see which bottles arrive in each one.
• Processing (estimate): [DÍAS HÁBILES DE PREPARACIÓN — PENDIENTE] from the confirmed charge.
• Transit (estimate): [DÍAS HÁBILES DE TRÁNSITO — PENDIENTE] depending on the carrier and your address.
• These are estimates, not guaranteed periods. Products are prepared and shipped by our US manufacturing and logistics partner. [REVISIÓN LEGAL: whether to name the fulfillment partner]

Shipping cost

If there is a shipping cost, it is shown at checkout before you pay and is part of the price you accept. [REVISIÓN LEGAL — founder decision pending: shipping rate]

Tracking

When the box leaves, we email you the tracking number. [REVISIÓN LEGAL — depends on pending code: the shipping email is drafted but is not sent yet, and tracking depends on what the fulfillment partner returns]

Changing the address

You can change the address for upcoming boxes from your account, before that window's box leaves. The new address must also be inside the shipping area. A box that has already left cannot be redirected.

If something arrives damaged, wrong or does not arrive: refunds and returns.