Refunds and returns

In short

• We do not accept supplement returns, opened or unopened. Our manufacturing and logistics partner does not accept returns of consumables, and a bottle that has shipped cannot be checked or resold. That is why we show you the whole plan — which bottles and in which window — before you pay. [REVISIÓN LEGAL]
• Damaged, wrong or never arrived: write to us and we send you the correct bottle or refund what you paid for it, at your choice. You do not have to send anything back.
• Anything charged and not shipped is refunded if the box is held for safety, inventory or address reasons. [REVISIÓN LEGAL — founder decision pending: automatic refund or after manual review]

Damaged, wrong or missing product

• Write to emilianodelpalac@gmail.com within [PLAZO PARA RECLAMAR DAÑOS — PENDIENTE] of delivery, with the order number and a photo of the bottle and its label.
• If the bottle arrived broken, opened, with a damaged seal, or is not the one in your plan, do not take it. You do not need to send it to us either: the photo is enough.
• We send you the correct bottle or refund what you paid for it, at your choice. [REVISIÓN LEGAL]
• If it does not arrive: if tracking does not move or the box does not show up, write to us; we investigate with the carrier and, if it was lost, we replace it or refund what you paid for it. [REVISIÓN LEGAL: who bears the risk of loss when tracking says «delivered»]

Why there are no returns

A supplement that has left the warehouse cannot be sold again: there is no way to check how it was stored. Our manufacturing and logistics partner does not accept returns, so we never ask you to send anything back, not even when something arrives wrong. If a product did not agree with you, stop taking it, see a health professional and tell us. [REVISIÓN LEGAL]

Satisfaction guarantee. Today this policy does not include a refund for not being satisfied. [REVISIÓN LEGAL — founder decision pending: whether a refund without returning the product is offered — e.g. the one the ORIGEN home page advertises, «30 days from the report, full fee and unopened bottles» —, with what time limit and how it is counted; until decided, the home page and this page contradict each other] [PLAZO DE REEMBOLSO EN DÍAS — PENDIENTE]

The Protocol and its windows

• Cancelling does not refund what already shipped. When you cancel, no further 28-day window is charged; what already shipped follows the rules on this page.
• The window paid and not shipped still ships. [REVISIÓN LEGAL — founder decision pending: or it is refunded on request]
• Premium (digital): cancelling stops the next charges; the current period is not partially refunded. See Premium.
• Premium free trial: nothing is charged during the trial, so there is nothing to refund; if you cancel before it ends, nothing is charged. If you do not cancel in time, the first charge follows the Premium rule above. See the free trial. [REVISIÓN LEGAL — founder decision pending: refund the first charge after the trial if requested within a few days]
• See the terms of sale.

How the money is returned

To the same payment method, through Stripe. How long it takes to show in your account depends on your bank; it is usually a matter of business days, and that is an estimate, not a guaranteed period.

For any refund, write to us.